Are you interested in giving your email recipients the option to unsubscribe from all email that you send out through Salesforce? Please test out the latest version of the Unsubscribe App.
As of February 2024, Google wants bulk senders to allow users to unsubscribe with only one click! That means no more page that says “Are you sure you want to unsubscribe?” You can read more here about how your company organization can get marked as spam if you do not follow this requirement!
If you have already installed the Unsubscribe Link app, I will walk you through how you can update it to meet this requirement. It’s actually easy, I promise. It’s an unmanaged package so I am not able to push changes to you.
Here’s how to update your Unsubscribe Link App:
Go to Setup.
Search for Flows.
Open the flow called Unsubscribe Link.
Click on the blue element Screen: Are you sure
Click the trashcan icon that pops up.
Click on the white dot on the element Decision: Was a record found and drag that to the element Create Records: Create Unsubscribe Record. The text “Yes, Record Found” should pop up.
Click Save As in the top right corner.
In your description you could add that this version includes one-click unsubscribe. Save.
Activate in the top right.
New or having trouble?
If you have not yet installed it, I am currently having trouble modifying the existing app to get it working package because of change in permissions for site guest users for flow. I am trying to install in a dev org and failing to get it work for a site guest user. I am working on a new solution that is based on an Experience Site instead of a Site and that changes how flows are run for users.
If you have an insight on why it is not working currently, contact me via the group below.
Join the Unsubscribe Link Support Group in Trailblazer Community
Ask all your questions and give feedback here. FYI, this project is something I am doing on the side and is not part of my job. If you are interested in helping me maintain and upgrade the app, I would love that! If you have successfully installed the app, you could join the group to answer other people’s questions. Thank you so much!
Thank you
A huge thank you to Brian King who alerted me to this requirement from Google! I am very grateful!
Flow improved so much in 2020 (yes! a good thing actually happened in this Great-Pacific-Garbage-Patch of a year) that I was able to take out much of the complication of setting up this app.
And thanks to RAD Women Code courses 1 & 2, I was able to add a Visualforce controller and Apex Tests! I am so grateful to my incredible coaches and cohorts.
What matters for you is that it is much easier to install. It’s still not easy to install but hey, it’s 2021. You can handle what life throws at you.
In my Unsubscribe Link app, (yes, that again) the Flow sends out an email from the user running the Flow, which in that case is a Site Guest User. And the email comes from “[Insert Company Name] Site Guest User” which is weird and confusing. I’ve finally googled to learn the secrets of some fields in the Flow “Send Email” Action. And it’s pretty basic and very much a “why didn’t I google this before” moment.
In Flow’s “Send Email” Action, plug in an organization wide email addresses into “Sender Address” and type “OrgWideEmailAddress” in as Sender Type and bob’s your uncle. Want more of an explanation? Keep reading!
JULY 30, 2021 UPDATE: This version is now outdated! Please go here for the latest.
Unsubscribe Link 2.2 (OUTDATED)
Allow Recipients to Unsubscribe From All Email Sent via Salesforce
When the recipient clicks to unsubscribe, a flow will look for all contacts and leads who have this email in the Email field and mark them “Email Opt Out.” The email address owner will receive one confirmation email immediately. A custom object tracks when someone unsubscribes to allow you to report on it.
See How It Works
UPDATE: 1/28/21 I realized how to send the confirmation email from someone other than “Site Guest User.” More in this post.
This is the third iteration of my app to allow all users to opt out of email sent through Salesforce.
Last week I posted an add-on to the existing app to improve it. Here I have a totally new version with all the bells and whistles.
Could you please install it and test it for me? It should take about 10-15 minutes. After collecting enough feedback, I’ll submit this version to the AppExchange for security review.
I built this really great app to allow email recipients to unsubscribe from all emails sent through Salesforce, but it hasn’t been exactly easy to set up or use. Introducing the first upgrade which makes it much more user friendly!
With the upgrade, your Salesforce users can now pull a merge field into their Lightning and Classic email templates to include the Unsubscribe Link. Bam. No more having to modify and clone confusing email templates.
On March 1, 2020, the official start of Spring ’20 in our world, comes needed security improvements regarding sharing data with external users. However, you can uncheck the Secure guest user record access checkbox and test out these changes until Summer ’20. Phew. If you’re using any Site Guest Users, and are ready to try out the new settings you’ll need to create new sharing rules. Hint: Salesforce sites are used in Volunteers for Salesforce and frequently in Communities.
What’s a Salesforce Site? “Salesforce sites enables you to create public websites and applications that are directly integrated with your Salesforce.com organization—without requiring users to log in with a username and password. You can publicly expose any information stored in your organization through pages that match the look and feel of your company’s brand. Use sites to create public community sites to gather customer feedback, branded login and registration pages for your portals, Web forms for capturing leads, and so on.” — the Site setup page in Salesforce. Continue reading Secure guest user record access in Spring ’20
UPDATE 1/13/2021: This post needs to be updated for the latest Unsubscribe Link package version.
Hip hip hurray! My unmanaged package Unsubscribe Link is now available for free on AppExchange! This package will allow your constituents to unsubscribe from all emails for your organization.
