This year at Dreamforce 2018 I had the opportunity to present an advanced admin session with Roan Bear. The Session, Formulas Rule! Master Complex Assignment Rules with Formulas, addressed how admins can use formulas to better manage and optimize assignment rules.
Complex assignment rules are difficult to read and manage, and are prone to errors. Advanced admins use formulas to better manage and optimize assignment rules. The session covered best practices for assignment rule formulas including using the ISNEW() function, rule entry formulas, and when it’s better to reference formulas from related objects.
It was a big honor to be able to present this! Hope to see many of you at Dreamforce next year!
If you have any thoughts or questions for Roan and I please post them in the comments.